Shipping and Return Policy

Shipping & Delivery

Estimated delivery times are provided at checkout but may vary depending on location, weather, logistics, or unforeseen circumstances.
Soflex is not responsible for delays caused by third-party courier services.

Refund Policy

Refunds are applicable only for defective or damaged products.
To be eligible for a refund:
• The product must be damaged, defective, or affected in any way.
• Photos/videos of the issue must be provided within 48 hours of delivery.
• The product must be unused, unwashed, and in its original packaging.
Refunds will be processed via the original method of payment.
Refunds are not provided for: sizing issues, change of mind, or any reason other than product defect.

Exchange Policy

Exchanges are available only for defective or damaged items.
To request an exchange:
• Contact us within 48 hours of delivery with photo/video proof.
• The item must be unworn, unwashed, and returned in original condition.
If the exact item is out of stock, you may receive:
• Store credit or
• An alternative product of equal value.

Return Charges