Terms & Conditions

Terms & Conditions – Soflex

Welcome to Soflex. By accessing or purchasing from our website, you agree to the Terms & Conditions below. Please read them carefully before using our services.

 

 

1. GENERAL

  • These Terms & Conditions govern all purchases, interactions, and use of the Soflex website.

  • By using our platform, you confirm that you are at least 18 years old or accessing the site under the supervision of a guardian.

  • Soflex reserves the right to update or change these terms at any time without prior notice.

 

 

2. PRODUCTS & ORDERS

  • All products listed on the website are subject to availability.

  • Soflex reserves the right to refuse or cancel any order due to stock issues, pricing errors, or suspected fraudulent activity.

  • Product colors and images may vary slightly depending on screen settings.

 

 

3. PRICING

  • All prices are listed in Indian Rupees (INR).

  • Prices may change without prior notice.

  • Shipping charges, taxes, and additional fees (if any) will be displayed at checkout.

 

 

4. PAYMENTS

  • Payments must be completed through the available payment methods at checkout.

  • Orders are processed only after successful payment confirmation.

 

 

5. SHIPPING & DELIVERY

  • Estimated delivery times are provided at checkout but may vary depending on location, weather, logistics, or unforeseen circumstances.

  • Soflex is not responsible for delays caused by third-party courier services.

 

 

6. REFUND POLICY

Refunds are applicable only for defective or damaged products. To request a refund:

  • Submit your request within 48 hours of delivery.

  • Provide clear photos/videos of the defective product.

  • Ensure the product is unused, unwashed, and in original packaging.

Refunds are not issued for:

  • Size issues

  • Wrong orders placed by the customer

  • Change of mind

  • Color or minor design variations

(For detailed guidelines, refer to our Refund Policy.)

 

 

7. EXCHANGE POLICY

Exchanges are available only for defective or damaged items:

  • Requests must be made within 48 hours of delivery.

  • Items must be unused, unwashed, and with all tags intact.

  • If the exact product is unavailable, store credit or an alternative item may be offered.

Exchanges are not allowed for sizing or personal preference issues.

 

 

8. CANCELLATIONS

  • Orders can only be canceled before they are shipped.

  • Once shipped, cancellations are not possible.

 

 

9. INTELLECTUAL PROPERTY

  • All content on the Soflex website—including designs, photos, graphics, logos, and text—is the exclusive property of Soflex.

  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

 

 

10. LIMITATION OF LIABILITY

  • Soflex is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • We do not guarantee uninterrupted or error-free access to our platform.

 

 

11. PRIVACY

  • Your personal information is handled in accordance with our Privacy Policy.

  • By using our site, you consent to the collection and use of your information as described in the Privacy Policy.

 

 

12. GOVERNING LAW

  • These Terms & Conditions are governed by the laws of India.

  • Any disputes will be handled under the jurisdiction of Indian courts.

Privacy

  • Your personal information is handled according to the Soflex Privacy Policy.

  • By using our website, you consent to the collection and use of your information as described in the Privacy Policy.